Terms & Conditions

By submitting an order or any subsequent orders on this website, you are actually agreeing to the terms and conditions that appear below.

You also agree to purchase services and products from Haiku Foods subject to these Terms and Conditions which will be applied to all transactions using haikufoods.com.

Your email-id is very much essential for us to supply you with all the important information such as Confirmations of order, and any changes respective to the service. By registering with haikufoods.com, you are accepting that your email address will be used to supply you with such relevant information.

By purchasing groceries through haikufoods.com you are hereby agreeing to both the Terms and Conditions from Haiku Foods.

Purchase Contract

This website is operated by Haiku Foods Limited. All the purchases made on this website are governed by the Terms and Conditions. Any purchase will be those in effect at the date of your online purchase. It is always essential to check prior before you order to make sure that you understand the precise terms and conditions applicable to your purchase.

We will confirm the acceptance of your order by message on the website immediately after order confirmation, or by us sending an e-mail to the e-mail id you’ve provided us. We may do both, in which case the acceptance will occur on whichever arrives sooner among the two.

Product Cost Price and Delivery Charges

With the exception of products referred to in clause 2.1(b), the cost price of the products will be as same on the website at the time you confirm your order subject only to any unexpected error for which we will not be accountable. If you consequently modify your order to add items, the cost prices alleged will be those applicable to the new item(s) that is confirmed.

Since the items are ordered and bought by you individually by weight, the cost price of these items (measured per kilogram) will be the cost price on the date that they are weighed. Although we have a suggestive weight guide on the website, this is for you to plan according to the cost price you will be charged for the weight you’d receive.

Wherever applicable, cost price might include Value Added Tax.

Each order you place may include a delivery charge and subject to that, a separate charge on the delivery confirmation page before you actually do confirm your order. Any delivery charge added depends on the value of your order, the date and time of your item delivery.

Methods of Payment

Payment by debit or credit card are accepted. On some instances, we may provide vouchers or “money off” coupons which will be accepted during payment time.

Authority for payment will be requested from your card issuer at the time of your payment. We ‘debit’ your card with the full cost price of your order after confirmation of shopping by you.

You are hereby agreeing to compensate us in full that are incurred by us in obtaining payments from your end in case of Payment failure.


Delivery will be made to your specified address during the order process on our website. You have the possibility to change the address to the correct address if you move from one place to another. We reserve right to restrict product deliveries to some areas that are far away.

Products are subject to availability and existing market conditions. We might at times limit the quantities of products supplied to any customer if in our thought the quantity ordered threatens availability for others.

We will always deliver you with the full quantity that you have ordered. In the event that the products delivered to you are incomplete or include incorrect products, you must notify us immediately. You will not be charged extra for any incorrect products or products which you have not received.

All of our deliveries need a signature on receipt. It is your responsibility to make sure that the relevant person is available at the delivery address on the expected day. If no one is at the address provided, the products will be retained by us and a notification will be sent to you regarding the collection.

Please note any unfavourable weather conditions out of our reasonable control may result in the rare late or cancelled delivery. In that case, we will contact you as soon to reschedule the delivery of products.

Defective Products

We guarantee the product quality. If you have any dissatisfaction, let us know at the earliest with the details of your order. We will promptly or at times fully refund the price amount of any products that do not meet your requirements.

In relation to the condition 7.1, we will not take any further claims for loss in connection with the faulty products, be it direct or indirect, consequential or otherwise, whosever arising.

Amendment of orders and Cancellation rights

After placing order, it is impossible to amend your order unless otherwise notified to you in a confirmation e-mail.

In the case of perishable foods, you do not have the right to cancel the contract. If you wish to cancel your order after placing but prior to the time of delivery, we shall be eligible to charge you in an amount equal to the cost price of the products that are perishable contained in your order.

For cancelled non-perishable products, we will arrange for returns, and we will credit your payment card with the price paid stating the reason.


We respect your privacy and hence any personal information you’ve shared to us will be held with care and security. Also, we do not intend to sell, rent or transfer any of this information to third party for their uses.

During the time of your registration, you will be allowed to set a password. Make sure to keep this as secret, as you are completely responsible if you don’t have the confidentiality. You are entirely accountable for all the orders placed with us or any kind of information provided to us. If in case you find any unauthorized use of your e-mail address and/or password or any other security breach, you must notify us instantaneously.

Customer Complaints

For any Customer complaints or dissatisfaction issues or any other problem related to our service or product, you ought to address to Haiku Foods Customer Services using the “Contact” section.


If any of these Terms and Conditions is held by any court of competent authority to be invalid, unlawful, or unenforceable, this will not disturb the validity of the residual Terms and Conditions which will stay to be valid and enforceable to the completest extent allowed by law.

All trademarks, copyright, and any other intellectual property rights in all contents supplied shall remain at every time vested in us. You are allowed to use the data and content only for your personal usage like placing orders through haikufoods.com, and you don’t own the right to copy, reuse, commercially exploit, or create any derivative works with content available on the haikufoods.com website. If done, we Haiku Foods may levy a fee on any use of the particular material data and content contained on our haikufoods.com website.

While we ensure to keep all the product information to be correct, food products may be constantly changed along with nutrition content.

All product images used on our website are the actual representative of products. In the occasion that you are not contented with any products arrived, you can cancel your order, return the products within 30 days and receive a full refund of the paid amount.